Privacy Policy

 

BACKGROUND:

Yesfleet Ltd understands that Our privacy is important to you and that you care about how Our personal data is used. We respect and value the privacy of everyone who visits this website, yesbus.co.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and Our rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Our acceptance of this Privacy Policy is requested in section 7,11.2, and 12.

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on Our computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  1. Information About Our

Our Site is operated by Yesfleet Ltd, a limited company registered in England under company number 16135223.

Registered address: 1 Percy Avenue, Kingsgate, Broadstairs, Kent United Kingdom CT10 3LB.

Main trading address:  Caudebec, Down Barton Rd, St Nicholas at Wade, Kent CT7 0PY.

Data Protection Officer: Mark Heverin.

Email address: mail@yesbus.co.uk.

Telephone number: 07745 176 792.

Postal address: Caudebec, Down Barton Rd, St Nicholas at Wade, Kent CT7 0PY.

  1. What Does This Policy Cover?

This Privacy Policy applies only to Our use of Our Site. Our Site may contain links to other websites. Please note that have no control over how Our data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

  1. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as Our name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about Our collection and use of Our personal data. This Privacy Policy should tell you everything you need to know, but you can always contact Our to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have Our personal data rectified if any of Our personal data held by Our is inaccurate or incomplete. Please contact Our using the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to ask Our to delete or otherwise dispose of any of Our personal data that we hold. Please contact Our using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of Our personal data.
  6. The right to object to Our using Our personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on Our consent as the legal basis for using Our personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to Our directly, we are using it with Our consent or for the performance of a contract, and that data is processed using automated means, you can ask Our for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling we do not use Our personal data in this way.

For more information about Our use of Our personal data or exercising Our rights as outlined above, please contact Our using the details provided in Part 15.

It is important that our personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep Our informed as long as we have that data.

Further information about Our rights can also be obtained from the Information Commissioner’s Office or Our local Citizens Advice Bureau.

If you have any cause for complaint about Our use of Our personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve Our concerns Ourselves, however, so please contact Our first, using the details in Part 15.

  1. What Data Do You Collect and How?

Depending upon Our use of Our Site, we may collect and hold some or all of the personal [and non-personal] data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about Our use of Cookies and similar technologies [and Our Cookie Policy https://tesbos.co.uk

 

Data Collected How we Collect the Data
Identity including first name, last name, company name, Job Title/ Position, date of birth. Vehicle registration marks, seating capacities, type and model. Data supplied by existing or prospective clients.
Contact information including. physical address, email address, and telephone numbers, location/country. Data supplied by existing or prospective clients.
Business information including business name, job title. Data supplied by existing or prospective clients.
Payment information including data collected, e.g. card details, bank account numbers Data supplied by existing or prospective clients.
Profile information including preferences, feedback, and survey responses, and qualifications record if applicable. Site user.
Technical information including IP address, browser type and version, operating system. Site user.
Data from third parties including technical information, contact information, profile information. Data supplied by existing or prospective clients. Government publications and websites.
  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we [will] OR [may] use Our personal data, and our lawful bases for doing so:

What we Do What Data we Use Our Lawful Basis
Registering you on Our Site. Name of operating entity. Location and details of vehicles operated under the Scheme. To provide publicly available information of membership of the YesBus Scheme.
Communicate with you about your account Financial and transaction details. Legitimate interests – it is a legitimate interest of ours to contact in respect of your account. We will do this where it is necessary as part of our account management and in accordance with our contractual obligations.
Providing and managing Our access to Our Site. Name of operating entity, contact details including personal point of contact. (email address and telephone number) Legitimate interests – it is a legitimate interest of ours to process information about you. We will do this where it is necessary as part of our management as part of any contract you have with us.
Personalising and tailoring Our experience on Our Site. Name of operating entity. Location and details of vehicles operated under the Scheme. It is a legitimate interest of ours to define types of customers for our services, to keep our website updated and to inform our marketing strategy.
We will provide you with account updates, notify you of changes to our terms We will keep data about any transactions you have with us. It is a legitimate interest of ours to process information about you. We will do this as part of any contract you have with us.
Administering Our business. We will keep data about any transactions you have with us. It is a legitimate interest of ours to make sure our business and systems are safe and secure. We will use data about you when we do this.
Supplying Our services to you. We will use your information for course administration. We will communicate with you about your account or transactions with us. It is a legitimate interest of ours to process information about you. We will do this as part of any contract you have with us.
Managing payments for Our services. We will keep data about any financial transactions you have with us. Legitimate interests – it is a legitimate interest of ours to manage all aspects of your account.
We will use your data to respond to your question or query. Name of operating entity. Location and details of vehicles operated under the Scheme. Legitimate interests – where you have contacted us directly it is a legitimate interest of ours to respond to you.
Provide you with information about the YesBus accreditation service, and associated developments.  Name of operating entity, contact details including personal point of contact. (email address and telephone number). It is a legitimate interest of ours to process information about you. We will do this as part of any contract you have with us.

With Our permission and/or where permitted by law, we may also use Our personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR post with information, news, and offers on services. You will not be sent any unlawful marketing or spam. We will always work to fully protect Our rights and comply with Our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.

We will only use Our personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use Our personal data for that purpose. If we do use Our personal data in this way and you wish Our to explain how the new purpose is compatible with the original, please contact Our using the details in Part 15.

If we need to use Our personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows Our to do so.

In some circumstances, where permitted or required by law, we may process Our personal data without Our knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and Our legal rights.

  1. How Long Will You Keep My Personal Data?

We will not keep Our personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Our personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data How Long we Keep It
Identity including first name, last name, company name, Job Title/ Position, date of birth. Data will be retained as determined by our reasonable business purposes described in this privacy policy and to comply with our obligations under applicable law.
Contact information including. physical address, email address, and telephone numbers, location/country Data will be retained as determined by our reasonable business purposes described in this privacy policy and to comply with our obligations under applicable law.
Business information including business name, job title. Data will be retained as determined by our reasonable business purposes described in this privacy policy and to comply with our obligations under applicable law.
Payment information including data collected, e.g. card details, bank account numbers Data will be retained as determined in order to comply with our obligations under applicable law.
Profile information including preferences, feedback, and survey responses, and qualifications record if applicable. Data will be retained as determined by our reasonable business purposes described in this privacy policy and to comply with our obligations under applicable law.
Technical information including IP address, browser type and version, operating system. Data will be retained as determined by our reasonable business purposes described in this privacy policy and to comply with our obligations under applicable law.
  1. How and Where Do You Store or Transfer My Personal Data?

We will only store Our personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

We ensure that our personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which all Our group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.]

We will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.]

The security of Our personal data is essential to Our processes, and to protect Our data, we take a number of important measures, including the following:

  • limiting access to Our personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, our personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;
  1. Do You Share My Personal Data?

We will not share any of Our personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of Our business or assets, our personal data may be transferred to a third party. Any new owner of Our business may continue to use Our personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include Ours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

 

Recipient Activity Carried Out Sector Location
Professional advisers including lawyers, bankers, auditors, and insurers who provide us with consultancy, banking, legal, insurance and accounting services. Providing statutory returns. Providing information relating to policies, claims and queries. Private Industry. Government Department, Agency and local authority. United Kingdom.
Government Authorities like HM Revenue & Customs, and other authorities who require reporting of processing activities in certain circumstances Providing statutory returns. Providing information relating to policies, claims and queries. Government Department, Agency and local authority. United Kingdom.

 

If any of Our personal data is shared with a third party, as described above, we will take steps to ensure that our personal data is handled safely, securely, and in accordance with Our rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that our personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

If we sell, transfer, or merge parts of Our business or assets, our personal data may be transferred to a third party. Any new owner of Our business may continue to use Our personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include Ours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

  1. How Can I Control My Personal Data?
    • In addition to Our rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of Our personal data. In particular, we aim to give you strong controls on Our use of Our data for direct marketing purposes (including the ability to opt-out of receiving emails from Our which you may do by unsubscribing using the links provided in Our emails and website.
    • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  1. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Part 14 and Our Cookie Policy.

  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask Our for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If Our request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to Our subject access request within 15 working days and, in any case, not more than] one month of receiving it. Normally, we aim to provide a complete response, including a copy of Our personal data within that time. In some cases, however, particularly if Our request is more complex, more time may be required up to a maximum of three months from the date we receive Our request. You will be kept fully informed of Our progress.

  1. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on Our computer or device. First-party Cookies are those placed directly by Our and are used only by us. We use Cookies to facilitate and improve Our experience of Our Site and to provide and improve services. We have carefully chosen these Cookies and have taken steps to ensure that Our privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on Our computer or device. Third-party Cookies are those placed by websites, services, and/or parties. Third-party Cookies are used on Our Site for Specific cookies are used to identify specific users and improve their web browsing experience. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and Our use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on Our computer or device, you will be shown a pop-up requesting Our consent to set those Cookies. By giving Our consent to the placing of Cookies you are enabling Our to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Our consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing Our internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that Our privacy is not at risk by allowing them.

The following first-party Cookies may be placed on Our computer or device:

Name of Cookie Purpose Strictly Necessary
To be confirmed. Specific cookies are used to identify specific users and improve their web browsing experience. No

and the following third-party Cookies may be placed on Our computer or device:

Name of Cookie Provider Purpose
To be confirmed. To be confirmed. Specific cookies are used to identify specific users and improve their web browsing experience.

In addition to the controls that we provide, you can choose to enable or disable Cookies in Our internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in Our internet browser or the documentation that came with Our device.

You can choose to delete Cookies on Our computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep Our internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of Our internet browser and manufacturer of Our computer or device if you are unsure about adjusting Our privacy settings.]

  1. How Do I Contact You?

To contact Our about anything to do with Our personal data and data protection, including to make a subject access request, please use the following details (for the attention of Mark Heverin.

Email address: mail@yesbus.co.uk

Telephone number: 07745176792.

Postal Address: Caudebec, Down Barton Rd, St Nicholas at Wade, Kent CT7 0PY.

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  1. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on Our first use of Our Site following the alterations. we recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 28/02/2025.

  1. Attribution

This Privacy Policy has been created using a document template from www.simply-docs.co.uk

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